Returns & Refunds Policy
At Outgrip, we’re committed to providing golfers with quality products they can trust. If something isn’t right with your order, we’re here to help make things right.
1. Change of Mind Returns
If you’ve changed your mind about a purchase, please contact us before returning your item.
Change-of-mind returns may be accepted at Outgrip’s discretion, subject to the product’s condition and our return requirements. Items must be unused, in their original condition and packaging, with all original tags and accessories intact.
Please note that return shipping costs for change-of-mind returns may be the customer’s responsibility.
2. Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or different from what you ordered, please contact us as soon as possible.
Include your order number, a description of the issue and clear photos where appropriate. Our team will assess the situation and advise you on the next steps.
Where a product has a fault or another issue covered by your rights under Australian Consumer Law, you may be entitled to a repair, replacement or refund, depending on the circumstances.
These rights are not affected by any change-of-mind return conditions in this policy.
3. Return Conditions
For eligible change-of-mind returns:
- Items must be unused and in their original condition.
- Original packaging, tags and included accessories should be retained.
- Proof of purchase or an order number is required.
- Please contact us for return instructions before sending any item back.
Due to the personal nature of golf gloves, used items may not be eligible for change-of-mind returns. This restriction does not apply where a remedy is required under applicable consumer law.
4. How to Request a Return
To request a return:
- Contact Outgrip through our website.
- Provide your order number and the reason for your request.
- Include photos if your item is faulty, damaged or incorrect.
- Wait for our team to provide return instructions before shipping the item back.
Please do not send items to an address without receiving return instructions from our team.
5. Refunds
Once a returned item has been received and assessed, we will notify you of the outcome.
If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Where a refund is required under applicable consumer law, we will follow the relevant legal requirements.
6. Exchanges
If you need a different size or have received an incorrect item, please contact us to discuss the available options.
Exchanges are subject to stock availability. Where an exchange is not available, an alternative remedy may be offered in accordance with applicable consumer law.
7. Return Shipping Costs
For eligible change-of-mind returns, customers may be responsible for return shipping costs.
If an item is faulty, damaged, incorrect or otherwise covered by a consumer guarantee, Outgrip will handle return shipping costs in accordance with applicable Australian Consumer Law.
8. Contact Us
Have a question about a return, refund or exchange? Please contact us through the Outgrip website and include your order number so we can assist you.
We’re committed to treating our customers fairly and providing a straightforward resolution whenever an issue arises.
Outgrip — Made for the players, not the brands.