Shipping & Delivery Policy

At Outgrip, we want your experience to be smooth from the moment you place your order to the moment your golf gloves arrive. We take care in preparing every order and aim to get your gear to you as efficiently as possible.

1. Shipping Locations

Outgrip is launching from Melbourne, Australia. Available shipping destinations will be displayed at checkout. If your location is not listed, please contact us to discuss delivery options.

2. Order Processing

Orders are processed as promptly as possible once payment has been confirmed. Processing times may vary depending on product availability, order volume and public holidays.

During busy periods, dispatch may take longer than usual. We appreciate your patience and will provide updates where necessary.

3. Shipping Costs

Shipping charges, available delivery methods and any applicable shipping offers will be displayed at checkout before you complete your purchase.

Any free-shipping promotions will be subject to the terms stated in the relevant offer.

4. Estimated Delivery Times

Delivery times depend on your location, the shipping method selected and the carrier handling your parcel. Estimated timeframes, where available, will be provided during checkout or through your shipping confirmation.

Please note that delivery estimates are not guaranteed. Weather conditions, public holidays, carrier disruptions and other unforeseen circumstances may cause delays.

5. Order Tracking

If tracking is available for your shipment, tracking details will be provided once your order has been dispatched. You can use these details to follow your parcel’s progress.

Please allow some time for tracking information to become available after dispatch.

6. Delivery Address

Please ensure your shipping address, postcode, email address and contact details are accurate when placing your order.

If you notice an error, contact us as soon as possible. We will do our best to assist before dispatch; however, address changes cannot be guaranteed once an order has been shipped.

Additional charges may apply if a parcel needs to be redirected or resent.

7. Delayed, Lost or Damaged Deliveries

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first and then contact us for assistance.

If your parcel arrives damaged or your order is incomplete, please contact us promptly with your order number and relevant photos, where applicable. We will review the issue and help determine the appropriate next steps.

Your rights under applicable Australian Consumer Law remain unaffected by this policy.

8. Questions About Shipping?

We’re here to help. If you have questions about an order, delivery timeframe or shipping destination, please contact our team through the Outgrip website.

Thank you for supporting Outgrip. Every order helps us build a brand focused on quality craftsmanship and golfers who value performance over the brand name.

Outgrip — Made for the players, not the brands.