Privacy Policy

Last Updated: 20 October 2026

At Outgrip, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our products or contact us.

By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information, depending on how you interact with our website.

Personal Information: Your name, email address, telephone number and billing or shipping address when you place an order or contact us.

Order Information: Details of products purchased, order history, transaction status and delivery information.

Payment Information: Payments may be processed through third-party payment providers. We may receive transaction confirmations and limited payment-related details, but we do not necessarily receive or store your full payment card information.

Technical Information: Your IP address, browser type, device information, operating system and information about how you interact with our website.

Communication Information: Information you provide when contacting our team, subscribing to updates or submitting a customer enquiry.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil orders.
Arrange shipping, delivery and returns.
Communicate order confirmations, dispatch updates and customer service responses.
Respond to enquiries, complaints and feedback.
Improve our website, products and shopping experience.
Detect fraud, protect website security and prevent misuse.
Meet applicable legal, accounting and regulatory obligations.
Send marketing communications where permitted by law and subject to your preferences.

You may opt out of marketing emails at any time using the unsubscribe link or by contacting us.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and understand website usage.

These technologies may help us:

Remember shopping cart contents.
Maintain certain website preferences.
Support checkout and website security.
Understand website traffic and performance.
Measure marketing effectiveness, where applicable.

You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart, checkout or other website features.

Where required by applicable law, we will obtain consent before using cookies or similar technologies that require it.

4. Sharing Your Information

We do not sell your personal information as a standalone product.

We may share relevant information with trusted third parties when necessary to operate our business, including:

Payment providers to process transactions.
Shipping and delivery providers to fulfil orders.
Website hosting and technology providers to maintain our online store.
Analytics and marketing providers where applicable and permitted.
Professional advisers and government authorities where required by law or necessary to protect our legal rights.

These parties may process information according to their own privacy policies and applicable contractual or legal obligations.

5. International Data Transfers

Some service providers we use may store or process personal information outside Australia.

Where personal information is disclosed or transferred overseas, we will take the steps required by applicable privacy laws, including any relevant obligations under Australian privacy legislation.

6. Data Security

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

However, no website or electronic transmission can be guaranteed to be completely secure. You should use a secure connection and avoid sharing sensitive payment or account information through unsecured communication channels.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, recordkeeping, dispute resolution and legal compliance.

Retention periods may vary depending on the type of information and applicable legal requirements. Information that is no longer required will be securely deleted, destroyed or de-identified where appropriate and lawful.

8. Your Privacy Rights

Depending on applicable law and your circumstances, you may have the right to request access to personal information we hold about you, request corrections to inaccurate information, or raise concerns about how your information has been handled.

You may also withdraw consent for certain activities, such as marketing communications, where applicable.

To make a privacy-related request, please contact us through our website. We may need to verify your identity before responding.

Your rights under applicable privacy legislation are not limited by this policy.

9. Third-Party Websites

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the relevant privacy policies before providing personal information to those services.

10. Children’s Privacy

Our website is intended for a general audience and is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where doing so would breach applicable law. If you believe a child has provided personal information improperly, please contact us so we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website technology, service providers or legal obligations.

Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy request or have a concern about how your information is handled, please contact Outgrip through the Contact page on our website.

Please include sufficient information for us to understand and respond to your enquiry.

Outgrip — Made for the players, not the brands.